How we work
Short and no jargon: what we do, what we promise, and what we don't.
The method
We look. We fix. We maintain. We report.
01
We look
Before charging you anything monthly, we review what you have: profile, site, phone. With evidence.
02
We fix
What's broken or half-done gets corrected first. We tell you what we touched and why.
03
We maintain
Monthly prices cover keeping things current, with scope counted in writing.
04
We report
Every month, what got done. If a month has nothing to report, we say that too.
Third-party managed Google profiles
Your Google Business Profile is yours. Always.
When we manage your Google profile, we follow Google's policy for agencies managing other people's Business Profiles to the letter. This isn't our fine print: it's Google's rule, and we comply with it without exception.
First, a Google Business Profile is a service at no additional cost. Google doesn't charge any business for having a profile, claiming it, or keeping it active. Any owner can manage their own without paying anyone. What you pay us for is our work — the time we spend getting it complete and keeping it current — never the profile itself.
Second, before we touch your profile we tell you in writing what we're going to do and what we're going to charge for it. That fee doesn't disappear into a generic monthly total: it appears as its own line item on your invoice, so you always know what part of the payment is for your Google profile.
Third, ownership of the profile is yours — or shared with you if there's more than one manager — at all times, from the first day to the last. We administer; you own it. If you ever decide to end the work with us, we return exclusive control of your profile within 7 business days, no conditions, and we never hold it hostage as a negotiating tool.
And a fourth thing, even though Google doesn't require it in writing: we don't respond to reviews on your behalf without your explicit written authorization. Your public reputation is yours to manage, or ours to manage only when you've said so beforehand — not after.
No inflated promises
What we promise and what we don't
Execution
Promised
The complete profile, the live website, the phone answered, the report delivered. That depends on us — so we promise it.
Signals
Shown with data
Calls, clicks, views: we show you the numbers when there are numbers. We don't promise them upfront.
Results
Never
Appointments, sales, revenue, Google rankings: those don't depend on us alone. No honest agency promises them. Neither do we.
Ownership
What's yours stays yours
- We work with a three-month minimum commitment on websites.
- Your site's domain is in your name from the start. If you decide to leave, we migrate everything within 7 business days.
- We don't respond to reviews on your behalf without your written authorization.
- When the work with us ends, we return exclusive control of your Google profile within 7 business days.
Frequently asked
What people ask us before hiring.
If you manage my Google Business Profile, who owns it?
You do, always. We work on your profile as an external manager, with your permission and under your account. The day we stop working together, the profile stays with you along with everything in it. We do not create profiles under our own name.
What exactly do you promise?
Execution, not outcomes. We promise the specific work: what gets reviewed, what gets fixed, what gets maintained, and what we report back, with dates. We do not promise search engine positions, calls, sales, or appointments — those depend on your market, your competitors, and decisions by Google that nobody selling you something controls.
Is there a lock-in contract?
Monthly services run month to month and you cancel by telling us. The one exception is web design, which has a minimum commitment of 3 months, because the setup work is concentrated at the start and the monthly fee pays it down.
Do you work in Spanish?
Yes. The agency works in Spanish and English, and that includes what the client receives: the site, the emails, and the answered phone can all run in both languages.
What area do you serve?
Austin, Texas and its metro area: Round Rock, Cedar Park and Pflugerville, among others. We are a local agency and we work with businesses that serve people nearby.